Privacy Policy & Terms of Service

Last Updated: October 28, 2025

1. Introduction

Eden Design Group LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy and Terms of Service (“Policy”) explains how we collect, use, and safeguard your information, including information collected through our website, contact forms, and SMS communications.

By visiting our website or opting in to receive text messages from us, you agree to the terms of this Policy.

2. Information We Collect

Personal Information: Your name, phone number, email address, service address/location, and project details that you voluntarily provide through forms, calls, or text messages.
SMS Consent Information: When you opt in to receive text messages, we store your consent record (including time, date, and method of opt-in) to comply with A2P 10DLC and carrier requirements.
Usage Data: IP address, browser type, device information, and activity on our website. We use this to improve user experience and site performance.
Photos / Project Media: Images or videos you share with us related to your property or project needs.

3. How We Use Your Information

We use your information for legitimate business purposes, including to:

Respond to your inquiries and provide estimates.
Schedule consultations, site visits, and service appointments.
Send appointment reminders, project updates, billing reminders, or other service-related notices.
Send marketing or promotional messages (only if you have opted in).
Improve our website, services, and customer experience.
Comply with legal and regulatory obligations.

4. SMS Messaging & A2P 10DLC Compliance

By providing your mobile number and opting in, you consent to receive SMS or MMS messages from Eden Design Group LLC. These may be sent using an automatic telephone dialing system or other technology. Consent to receive marketing messages is not required to purchase services.

Message Types We Send:

Scheduling and appointment reminders
Job status updates and project information
Service follow-ups and warranty reminders
Promotional messages and special offers (only if you opted in to marketing)

Message Frequency: Message frequency varies, but you can expect up to several messages per month depending on your project activity and interactions with us.

Opt-Out Instructions: You can opt out of text messaging at any time by replying STOP. After you send STOP, you will receive one final message confirming that you have been unsubscribed. You will not receive further messages unless you opt in again.

Help Instructions: For help, reply HELP to any message or contact us at info@edendesigngrp.com or call (240) 690-7700.

Message and Data Rates: Message and data rates may apply to any messages sent to you from us and to us from you. Check your mobile carrier plan for details.

Data Storage and Proof of Consent: We maintain records of your opt-in/opt-out status, timestamps, and message history as required by carriers, CTIA guidelines, and A2P 10DLC rules.

Third-Party Messaging Providers: We may send and receive messages through third-party messaging platforms and carriers for delivery purposes. Those providers are required to follow applicable privacy and security standards.

5. Data Retention & Security

We retain your information only as long as needed for business, legal, or compliance purposes. We use reasonable administrative, technical, and physical controls to protect your information against unauthorized access, misuse, or disclosure.

6. Sharing & Disclosure of Information

We do not sell or rent your personal information.

We may share limited information in the following situations:

Service Providers: With trusted vendors (such as CRM systems, billing processors, subcontractors, and SMS delivery platforms) so they can perform services on our behalf.
Legal Compliance: When required to comply with the law, regulation, subpoena, or court order.
Protection: To protect the rights, property, or safety of our company, our clients, or others.

7. Your Rights & Choices

You may request access to the personal information we have about you.
You may request corrections to that information if it is inaccurate.
You may request deletion of certain information, subject to legal/recordkeeping requirements.
You may opt out of marketing text messages at any time by replying STOP.

8. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies on our website to analyze traffic, understand usage, and improve performance. You can disable cookies in your browser settings, but certain site features may not function correctly if you do so.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If you believe we may have collected information from a child under 13, please contact us immediately and we will remove it.

10. Terms of Service

Use of Our Website and Services:

You agree to provide accurate information when requesting an estimate, scheduling a consultation, or communicating with us.
You agree not to use our website or communication channels for unlawful, abusive, or disruptive purposes.
You understand that any project timelines, budgets, and design concepts we discuss are estimates until confirmed in a written contract.

Text Message Program Terms:

By opting in, you consent to receive text messages from us at the mobile number you provided.
You confirm that you are the owner of that mobile number or have permission to use it.
You understand that carriers are not liable for delayed or undelivered messages.

Disclaimers:

All services are subject to a separate written agreement, proposal, or contract. This Policy is not a service warranty.
We reserve the right to refuse service where legally permitted.

11. Contact Information

Eden Design Group LLC
Attn: Privacy
Website: www.edendesigngrp.com
Email: info@edendesigngrp.com
Phone: (240) 690-7700
Mailing Address: 5750 Sundown Road, Gaithersburg, MD 20882

12. Updates to This Policy

We may update this Privacy Policy & Terms of Service from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or continued communication with us after changes are posted means you accept those changes.